How do listing comments work?

Modified on Sat, 29 Aug at 10:04 AM

Listing comments are where buyers can ask questions about an item before purchasing.

You can ask about things such as:

Size and measurements
Fit
Condition
Fabric
Alterations
Colour
Brand or authenticity

The seller can answer directly in the comments. The answer is visible to everyone viewing the listing, so the same question does not need to be answered repeatedly.

Private buyer-seller messaging is not available before a purchase.

Why are listing questions public rather than private?

Because a useful answer should not have to be repeated.

If one buyer asks whether an outfit fits a size 14, the answer helps every other buyer looking at the same listing. Public comments mean one answer works for everyone.

Can other buyers see my comments?

Yes. Comments on listings are public, so other buyers can see the questions you ask and the seller’s responses.

This helps make useful information about an item, such as its fit, size, condition or measurements, available to everyone viewing the listing.

To keep comments helpful for the community, please do not:

Share phone numbers, email addresses, social media handles or other personal contact details
Ask sellers to continue the conversation off-platform
Share payment details
Post abusive, offensive or inappropriate content
Spam listings with unrelated comments

Comments that violate our community guidelines may be removed by our team.

Can I edit or delete a comment?

You can delete your own comments, but you cannot edit them once they’ve been posted.

If you see someone else’s comment that you believe should be reviewed, you can flag the comment to our team and we’ll take a look by contacting community@kifaayat.shop or raising a ticket here.

Can sellers delete comments on their listing?

No. Sellers cannot delete comments left by other users on their listings. If you believe a comment is malicious, inappropriate, or violates Kifaayat’s guidelines, you can flag it to our team. We’ll review it and take the appropriate action by contacting community@kifaayat.shop or raising a ticket here.

Can I still message a seller privately?

Private messaging between buyers and sellers is not available before a purchase.

After a purchase is completed, you can contact the seller through your order.

For questions about an item before buying, use the listing comments , this way the seller's answer is visible to all buyers.

Do I need WhatsApp to contact a seller?

No. Everything you need, questions, offers and purchase, happens directly inside Kifaayat.

You do not need to contact sellers through WhatsApp, Instagram or any other platform.

Can I share my phone number with a seller?

We ask that buyers and sellers keep all communication and transactions inside Kifaayat. Sharing contact details and moving transactions off-platform removes the protections that Kifaayat provides for both parties.