Knowledge base

General (1)

Got a question? Search our knowledge base to help you.

General FAQs (9)

• What does pre-loved mean?
• What is 'South Asian Fashion, Accessories and Decorations'?
• How old can an item be on the Kifaayat marketplace?

View all 9

For Sellers (2)

Learn more about how to sell on Kifaayat

Seller FAQs (6)

• How do I list custom measurements?
• I am a seller setting up payments using Bank Details, why do I have to share my personal details?
• How much do you charge to sell or rent on Kifaayat?

View all 6

Seller Guides (3)

• How to sell - Step-by-step Guide (Detailed)
• Kifaayat Seller Handbook
• How to Sell - quick guide with screenshots

For Buyers (2)

Learn more on how to buy pre-loved items on Kifaayat

How to Buy (2)

• How to Buy - detailed guide
• How to Buy - quick guide with screenshots

Buyer FAQs (7)

• My Item hasn't arrived in time
• Are all items sanitised, washed or dry-cleaned?
• If I bought an item from Kifaayat and I want to sell it again, can I do that?

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For Lenders (2)

Ready to rent out your own items? Learn more here

Lender FAQs (4)

• How much should I list an item for?
• What's the recommended fit policy for Lenders
• Is there a minimum length for rental period?

View all 4

Lender Guides (2)

• How to Lend - quick guide with screenshots
• How to Lend - step by step (Detailed)

For Renters (2)

Ready to rent out an item? Learn more here.

Renters FAQs (5)

• What is the policy if the item doesn't fit?
• Returning back to the Lender
• Can I alter the rental item?

View all 5

Renter guides (2)

• How to Rent - step by step guide (detailed)
• How to Rent - quick guide with screenshots

Kifaayat Upgrade Info & FAQs (2)

If you listed an item on Kifaayat before 15 July 2024, learn more about the migration to our new platform here.

Kifaayat Upgrade FAQs (7)

• Why are you upgrading the Kifaayat website?
• Why is PayPal no longer supported?
• I am a Lender, why can't I add shipping cost?

View all 7

Kifaayat Update Important Information (1)

• Kifaayat is changing on 15 July 2024 and here's what is changing