What happens if I don’t like my item or it is not as described? How do I return an item and get a refund?

All sales are final on Kifaayat. However, we take an active role in each and every purchase made to ensure both the buyer and seller have a great experience.

Here is the return process:

If the buyer receives an item that is not as described within the listing, is sent the wrong item, or is in some other way not as described, the buyer can report their problem to us within 48 hours of delivery by contacting us on [email protected]. A member of the Kifaayat team will reply to you via email within 2 business days. The buyer will then be asked to upload photos and offer details of the item. If the return is verified, we assist the buyer in returning the item to the seller and offer them a full refund.

To avoid a problem with a sale, we advise sellers to be as descriptive and detailed as possible when creating listings. We encourage buyers to review the listing photos, description, and item condition, and if you have any questions, please ask the seller for additional details, measurements, or photos. Sellers are usually more than happy to provide additional information.

It is important to note that we use a secure payments systems Stripe with it's own fraud protection program if the issue needs to be escalated further.