While each lender can decide their own policy, Kifaayat encourages lenders to offer full refunds minus postage if the renter:
- Sends the item back on the same day to the lender, with Express Australia Post Delivery.
- Contacts the lender that the item has been returned, and it is unworn due to the fit.
- Provides the lender with the correct tracking details so they know it has been sent.
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